Built by Metorial, the integration platform for agentic AI.
Provider Summary
manage support tickets
send ticket messages
manage customer records
create automation rules
apply and manage tags
configure macros templates
send satisfaction surveys
search tickets and customers
retrieve support statistics
manage webhook integrations
Manage customer support tickets across multiple channels (email, chat, phone, SMS, social media). Create, update, search, and close tickets. Add messages, internal notes, and file attachments to tickets. Manage customer records, merge customers, and enrich profiles with custom fields. Create and apply tags to organize tickets. Build and manage macros for reusable response templates. Configure automation rules triggered by ticket events and conditions. Send customer satisfaction surveys. Manage helpdesk users, teams, roles, and permissions. Create custom ticket views with filters. Retrieve support performance statistics and download reports. Handle voice calls and call recordings. Run bulk operations like mass ticket closures and data exports. Configure HTTP integrations and webhooks for real-time event notifications when tickets are created, updated, or receive new messages.
This integration is licensed under the AGPL-3.0 License.
Built with ❤️ by Metorial