Built by Metorial, the integration platform for agentic AI.
Provider Summary
manage support tickets
search tickets and users
manage knowledge base articles
create and manage users
manage organizations
configure triggers and automations
manage sales leads and deals
manage webhooks
handle live chat messaging
manage custom objects
Manage customer support tickets, users, organizations, and help center articles. Create, update, and resolve support tickets with assignments, priorities, tags, and comments. Search across tickets, users, and organizations. Manage knowledge base articles, sections, and categories with multi-locale translations. Handle sales CRM data including leads, contacts, and deals. Configure business rules like triggers, automations, and macros for workflow automation. Manage custom objects, SLA policies, ticket views, and omnichannel routing. Create and manage webhooks for event-driven integrations. Moderate community forums with posts and comments. Manage live chat and messaging conversations across channels.
Creates a new support ticket in Zendesk. Supports setting subject, description (as initial comment), priority, type, status, assignee, group, tags, and custom fields. The first comment becomes the ticket description.
Permanently deletes a support ticket from Zendesk. This action cannot be undone.
Retrieves a single Zendesk support ticket by its ID, including all ticket details such as subject, status, priority, assignee, requester, tags, custom fields, and comments.
Lists agent groups in Zendesk. Groups organize agents and are used for ticket assignment and routing.
Lists Help Center categories and sections. Categories are the top-level containers, and sections organize articles within categories. Useful for understanding the knowledge base structure before creating or managing articles.
Lists support tickets from the Zendesk account. Returns tickets sorted by ID by default. For filtered or complex queries, use the Search tool instead.
Lists saved ticket views in Zendesk. Views are pre-defined ticket filters that agents use to organize and manage their ticket queues. Can also retrieve tickets within a specific view.
Lists knowledge base articles from the Zendesk Help Center. Supports sorting and locale filtering.
Lists organizations in Zendesk. Organizations can group end users and are useful for managing shared tickets and reporting.
Lists users in Zendesk. Can filter by role (end-user, agent, admin). Use the Search tool for more complex user queries.
Performs a full-text search across Zendesk resources including tickets, users, organizations, and articles. Supports the Zendesk search query syntax with field filters, tags, dates, and boolean operators.
Updates an existing Zendesk support ticket. Can modify subject, status, priority, type, assignee, group, tags, and custom fields. Optionally adds a new comment (public or internal note).
This integration is licensed under the AGPL-3.0 License.
Built with ❤️ by Metorial