Intercom MCP Server

This MCP server provides seamless integration with Intercom's customer messaging platform, enabling you to manage conversations, contacts, and support operations directly through the Model Context Protocol. Access Intercom's powerful customer communication tools without leaving your development environment.

Overview

The Intercom MCP server bridges the gap between AI-powered workflows and Intercom's customer engagement platform. Whether you're managing support tickets, updating customer profiles, or analyzing conversation data, this server provides straightforward access to Intercom's core functionality through a unified interface.

Key Features

Conversation Management

• View and search through customer conversations
• Read conversation details including message history and metadata
• Reply to customer inquiries and support tickets
• Access conversation attributes and tags
• Monitor conversation status and assignment

Contact Operations

• Retrieve customer and lead information
• Search contacts by various criteria
• View contact profiles including custom attributes
• Access conversation history for specific contacts
• Track user segments and company associations

Team Collaboration

• View admin and team member details
• Check assignment and workload distribution
• Access team performance data

Use Cases

This server excels at automating customer support workflows, generating response drafts based on conversation context, analyzing support trends, and maintaining up-to-date customer records. It's particularly valuable for teams looking to enhance their support operations with AI assistance while maintaining full control over their Intercom workspace.