Intercom MCP Server

The Intercom MCP Server enables seamless integration between Claude and your Intercom workspace, allowing you to manage customer conversations, access user data, and perform support operations directly through natural language interactions. This server bridges the gap between AI assistance and customer communication management, making it easier to handle support tasks without switching contexts.

Overview

This Model Context Protocol (MCP) server provides direct access to Intercom's customer messaging platform through Claude. Whether you're managing support tickets, looking up customer information, or analyzing conversation data, you can now accomplish these tasks conversationally without leaving your workflow.

Key Features

Conversation Management

• View and search through customer conversations
• Access conversation history and thread details
• Filter conversations by status, assignee, or tags
• Retrieve specific conversation metadata and attributes

User and Contact Operations

• Look up customer profiles and contact information
• Access user attributes and custom data fields
• Search for users across your workspace
• View user activity and engagement history

Team and Admin Functions

• Retrieve team member information
• Access admin and teammate details
• View workspace configuration and settings
• Query organizational structure and assignments

Data Retrieval

• Search and filter across multiple data types
• Access tags, segments, and customer lists
• Retrieve company information and attributes
• Query conversation statistics and metrics

Use Cases

The Intercom MCP Server is ideal for support teams, customer success managers, and anyone who needs quick access to Intercom data while working with Claude. Use it to quickly pull up customer context during conversations, research support issues, analyze conversation patterns, or gather information for reports without manual navigation through the Intercom interface.