Built by Metorial, the integration platform for agentic AI.
Provider Summary
manage support tickets
manage contacts and companies
add ticket replies and notes
manage knowledge base articles
track time entries
configure automation rules
manage canned responses
manage agent groups
handle satisfaction surveys
send WhatsApp messages
Manage customer support tickets, contacts, companies, and agents. Create, update, filter, merge, and delete support tickets with custom fields, tags, priorities, and assignments. Add replies, notes, and forward emails on ticket conversations. Manage contacts and companies with search, filter, import, and export capabilities. Maintain a knowledge base of articles organized in categories and folders. Run community discussion forums with topics and comments. Track time entries on tickets, configure SLA policies, and set up automation rules with webhook triggers. Manage canned response templates, custom objects, email mailboxes, collaboration threads, and agent groups with auto-assignment. Send outbound WhatsApp messages and handle satisfaction surveys and ratings. Support field service management with service tasks and technician scheduling.
Sends a reply on a ticket visible to the requester. Can also add internal notes for agent-only collaboration. Use \
Creates a new company in Freshdesk. Companies group contacts and can be associated with tickets. Supports domains for automatic contact association, industry classification, and custom fields.
Creates a new contact in Freshdesk. Contacts represent customers who submit support tickets. Supports email, phone, company association, tags, and custom fields.
Creates a new support ticket in Freshdesk. Supports setting subject, description, requester, priority, status, assignee, tags, and custom fields. Can also create outbound email tickets to initiate customer conversations.
Deletes a ticket from Freshdesk. The ticket is moved to trash and can be restored from the Freshdesk UI within 30 days.
Retrieves full details of a company by its ID including domains, health score, account tier, and custom fields.
Retrieves a contact's full details by their ID, including email, phone, company association, tags, and custom fields.
Retrieves a single ticket by ID with full details. Optionally includes conversations, requester info, company info, and stats (resolution/response times).
Lists agents in the Freshdesk helpdesk. Can filter by email or state. Returns agent details including contact information, roles, and group memberships.
Lists all companies in Freshdesk with pagination support.
Lists contacts from Freshdesk with optional filtering by email, phone, company, or state. Returns paginated results.
Lists all conversations (replies, notes, forwards) on a ticket. Returns the full conversation history including public replies and private agent notes.
Lists all agent groups in Freshdesk. Groups are used for ticket assignment and routing.
Lists tickets from Freshdesk with optional filtering, ordering, and pagination. Can filter by updated timestamp and include related data. Returns up to 30 tickets per page.
Browses the knowledge base hierarchy. Lists categories, or folders within a category, or articles within a folder depending on the parameters provided.
Lists all time entries logged on a specific ticket. Shows agent, hours spent, billable status, and notes.
Searches contacts using Freshdesk's filter query language. Supports filtering by name, email, phone, company, and custom fields. Example queries: \
Searches tickets using Freshdesk's filter query language. Supports filtering by standard and custom fields with logical operators. Example queries: \
Updates an existing company's details. Only provide the fields you want to change.
Updates an existing contact's details. Only provide the fields you want to change.
Updates an existing ticket's properties such as status, priority, assignee, subject, tags, type, and custom fields. Only provide the fields you want to change.
This integration is licensed under the AGPL-3.0 License.
Built with ❤️ by Metorial