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Logs a time entry on a ticket. Supports setting time spent, billable status, agent, and notes.
Creates a new knowledge base article in a specified folder. Supports HTML content, tags, SEO metadata, and draft/published status.
Lists all time entries logged on a specific ticket. Shows agent, hours spent, billable status, and notes.
Creates a new contact in Freshdesk. Contacts represent customers who submit support tickets. Supports email, phone, company association, tags, and custom fields.
Lists agents in the Freshdesk helpdesk. Can filter by email or state. Returns agent details including contact information, roles, and group memberships.
Creates a new company in Freshdesk. Companies group contacts and can be associated with tickets. Supports domains for automatic contact association, industry classification, and custom fields.
Updates an existing company's details. Only provide the fields you want to change.
Updates an existing contact's details. Only provide the fields you want to change.
Retrieves a single ticket by ID with full details. Optionally includes conversations, requester info, company info, and stats (resolution/response times).
Lists tickets from Freshdesk with optional filtering, ordering, and pagination. Can filter by updated timestamp and include related data. Returns up to 30 tickets per page.
Searches tickets using Freshdesk's filter query language. Supports filtering by standard and custom fields with logical operators. Example queries: `"status:2 AND priority:4"`, `"agent_id:123 AND created_at:>'2024-01-01'"`, `"tag:'billing' AND status:2"`.
Updates an existing ticket's properties such as status, priority, assignee, subject, tags, type, and custom fields. Only provide the fields you want to change.
Lists all conversations (replies, notes, forwards) on a ticket. Returns the full conversation history including public replies and private agent notes.
Creates a new support ticket in Freshdesk. Supports setting subject, description, requester, priority, status, assignee, tags, and custom fields. Can also create outbound email tickets to initiate customer conversations.
Browses the knowledge base hierarchy. Lists categories, or folders within a category, or articles within a folder depending on the parameters provided.
Deletes a ticket from Freshdesk. The ticket is moved to trash and can be restored from the Freshdesk UI within 30 days.
Retrieves full details of a company by its ID including domains, health score, account tier, and custom fields.
Searches contacts using Freshdesk's filter query language. Supports filtering by name, email, phone, company, and custom fields. Example queries: `"email:'[email protected]'"`, `"company_id:42 AND active:true"`.
Lists all agent groups in Freshdesk. Groups are used for ticket assignment and routing.
Retrieves a contact's full details by their ID, including email, phone, company association, tags, and custom fields.
Lists contacts from Freshdesk with optional filtering by email, phone, company, or state. Returns paginated results.
Lists all companies in Freshdesk with pagination support.
Retrieves a single knowledge base article by ID, including full HTML content, SEO metadata, tags, and folder/category information.
Sends a reply on a ticket visible to the requester. Can also add internal notes for agent-only collaboration. Use `private` to create an internal note instead of a customer-facing reply.