Delete Ticket

Permanently deletes a support ticket from Zendesk. This action cannot be undone.

Delete User

Permanently deletes a user from Zendesk. This action cannot be undone.

List Users

Lists users in Zendesk. Can filter by role (end-user, agent, admin). Use the **Search** tool for more complex user queries.

Get Article

Retrieves a single Help Center article by its ID, including the full body content, labels, and metadata. Optionally retrieves a specific locale translation.

Update Article

Updates an existing Help Center article. Can modify title, body, draft status, labels, and promotion status.

Get Organization

Retrieves a single Zendesk organization by its ID, including domain names, tags, and settings.

Create Article

Creates a new Help Center article in a specified section. The article body supports HTML formatting.

Update Organization

Updates an existing Zendesk organization. Can modify name, domain names, tags, and settings.

Delete Organization

Permanently deletes an organization from Zendesk. This action cannot be undone.

Get Ticket

Retrieves a single Zendesk support ticket by its ID, including all ticket details such as subject, status, priority, assignee, requester, tags, custom fields, and comments.

Delete Article

Permanently deletes a Help Center article. This action cannot be undone.

Update User

Updates an existing Zendesk user. Can modify name, email, role, organization, phone, tags, and suspension status.

Get User

Retrieves a single Zendesk user by their ID, including profile details, role, organization, and tags.

List Tickets

Lists support tickets from the Zendesk account. Returns tickets sorted by ID by default. For filtered or complex queries, use the **Search** tool instead.

List Views

Lists saved ticket views in Zendesk. Views are pre-defined ticket filters that agents use to organize and manage their ticket queues. Can also retrieve tickets within a specific view.

Update Ticket

Updates an existing Zendesk support ticket. Can modify subject, status, priority, type, assignee, group, tags, and custom fields. Optionally adds a new comment (public or internal note).

Create User

Creates a new user in Zendesk. Can create end-users, agents, or admins. Email is required for agent/admin roles.

List Help Center Categories

Lists Help Center categories and sections. Categories are the top-level containers, and sections organize articles within categories. Useful for understanding the knowledge base structure before creating or managing articles.

Search

Performs a full-text search across Zendesk resources including tickets, users, organizations, and articles. Supports the Zendesk search query syntax with field filters, tags, dates, and boolean operators.

List Groups

Lists agent groups in Zendesk. Groups organize agents and are used for ticket assignment and routing.

List Articles

Lists knowledge base articles from the Zendesk Help Center. Supports sorting and locale filtering.

Create Ticket

Creates a new support ticket in Zendesk. Supports setting subject, description (as initial comment), priority, type, status, assignee, group, tags, and custom fields. The first comment becomes the ticket description.

List Organizations

Lists organizations in Zendesk. Organizations can group end users and are useful for managing shared tickets and reporting.

Create Organization

Creates a new organization in Zendesk. Organizations group end users for shared ticket management and reporting.